In the spam settings you can check which e-mail addresses are currently blacklisted or whitelisted.
A user with the 'Back office' role in the domain can mark an email (with document) from the workflow during document processing as not to be processed for the reason 'Spam'.
For a detailed description see article Back office document- and communication screen.
A user with the 'Management', 'Financial Administration' or 'External Accountant' role can mark an email (with document) from Digital mail as spam.
For a detailed description see article Digital mail.
From then on, all emails coming from the relevant sender(s) will be automatically placed in Spam by Yuki. The senders will be placed on the so-called blacklist.
A sender can be manually moved from the blacklist to the so-called whitelist.
From then on, all emails coming from the relevant sender(s) will be automatically placed by Yuki in Digital mail and thus in the back office workflow.
All emails can be manually moved from Spam back into Digital Mail and thus into the back office workflow. This automatically places the senders on the so-called whitelist.
All settings such as spam settings, among others, are grouped and categorised in one place in your domain.
Open your domain settings by clicking the Settings icon on the navigation bar and then click Spam settings in the screen now opened.
The following screen is opened:
An email address on the blacklist can always be unblocked by moving the mouse above the email address, clicking the button with the three dots, and then selecting Unblock.
From then on, all emails coming from this sender will be automatically placed by Yuki back into Digital maill and thus into the back office workflow. The sender is now automatically placed on the whitelist.
Emails already present in Spam from an unblocked sender are not automatically put back by Yuki into the Digital mail and back office workflow. These emails must be manually put back.
An email address on the whitelist can be blocked in the same way as described above. From then on, e-mails coming from this sender's email address will be automatically placed in Spam again.