Spam settings

The settings you can configure in a domain depend on the selected bundle (and any additional features) and your user role(s) within the domain.

Manage the blacklist (spam) and whitelist

When managing your email in Yuki, it's important to know how to control which email addresses (senders) are currently blacklisted or whitelisted.

Mark email as spam (blacklist)

• 'Back office' role in the domain: an e-mail (with document as attachment) can be marked from the backoffice workflow during document booking as not to be processed with the reason ‘Spam’.
  
  For a detailed description see article Back office document- and communication screen.
  
  
• User with the ‘Management’, ‘Financial administration’ or ‘External accountant’ role: an e-mail (with document as attachment) can be marked as Spam from Digital mail.
  
  For a detailed description see article Digital mail.

When an email is marked as Spam, Yuki automatically places the sender(s) on the so-called blacklist. This immediately places all future emails from this sender(s) in the Spam folder in the Archive.

From the screen showing all email addresses on the blacklist or whitelist, a user can:

• move a sender from the blacklist to the whitelist
  
  ATTENTION!
  All emails can be manually moved from the Spam folder in the Archive back into Digital Mail and thus into the back office workflow. This automatically puts the senders back on the so-called whitelist.
  
  For a detailed description see article Spam.
  
  
• Move a sender from the whitelist to the blacklist.

Access to Spam

All saved settings, such as your spam settings, are centralized within your domain and organized into logical categories.

To access these settings:

• click on the Settings icon in the navigation bar
• then, in the now-opened screen, click on Spam in the Workspace section.

Spam settings overview

In this screen you will see a list of all senders (e-mail addresses) that have been placed on the whitelist or blacklist.

Move sender from blacklist to whitelist

An email address (sender) on the blacklist can always be manually unblocked by:

• hovering the mouse over the e-mail address in question
• clicking on the button with the three dots
• then selecting Unblock.

From then on, all emails coming from this sender will be automatically placed by Yuki back into Digital Mail and thus into the back office workflow. The sender will now be automatically placed on the whitelist.

Move sender from whitelist to blacklist

An e-mail address (sender) on the whitelist can be blocked in the same way as described above. 

From then on, emails coming from this sender's email address will automatically be placed in the Spam folder in the Archive again.