Incoming email can be manually marked as spam. This email is then placed in Spam. Spam is also located in the Archive.


ATTENTION!

  • Yuki will automatically delete an email in Spam after 100 days.
  • Yuki automatically places the sender of an email marked as spam on a blacklist.


A user with the 'Back office' role in the domain can mark an email (with document) from the workflow during document processing as not to be processed for the reason 'Spam'.


For a detailed description see article Back office document and communication screen.


A user with the 'Management', 'Financial Administration' or 'External Accountant' role can mark an email (with document) from Digital mail as spam.


For a detailed description see article Digital mail.


A user with the 'Back office' role in the domain or a user with the 'Management', 'Financial administration' or 'External accountant' role can put an e-mail (with document) from Spam back into Digital mail and the back office workflow.


All emails (with document) that mistakenly (spam) ended up in Digital mail can be manually placed in Spam. 

From then on, all emails coming from the relevant sender(s) will be automatically placed in Spam by Yuki. The senders will be placed on the so-called blacklist.


However, all emails in Spam can be manually put back into Digital mail at any time.

From then on, all emails coming from the relevant sender(s) will be automatically placed by Yuki in Digital mail and thus in the back office workflow. The senders are now placed on the so-called whitelist.


For a detailed description of the blacklist and whitelist see article Spam settings.


From this screen, a user can:

  • put an email back into Digital mail / back office workflow 
  • delete an email from Spam.


Spam can be opened from different places in Yuki:

  • Move your mouse above the Archive icon on the navigation bar and then click Spam
  • Move your mouse above the PO Box icon on the navigation bar and then under Needs attention, click Spam.


The following screen is opened:



Put email (with document) back into Digital mail and back office workflow

To put an email (with document) back into Digital Mail and thus in the back office workflow, move your mouse above the email in question and then click the Move to Inbox button.



The document (including the email) is put back into Digital mail. This also places the document in the back office workflow to be processed and handled by Yuki. 


ATTENTION! 

With this, the sender's e-mail address is still on the blacklist. This means that all future mails from this sender will still immediately end up in Spam! You have the option to place the sender's e-mail address on the whitelist via the Spam settings.


TIP!

Emails named 'document.htm' or 'message.txt' can be deleted after opening.


To put back more than one email at once, select the relevant emails and then click Move to Inbox at the top of the screen.



Delete email (with document) from Spam

To delete email (with document) from Spam, select the relevant e-mail and then click Delete at the top of the screen.


The email will be permanently removed from Spam.