Points of attention in administration

Disclaimer

All screenshots in the article were taken in the Dutch version of Yuki.

Yuki continuously checks whether your accountant and administration are complete and up-to-date. If invoices are missing, bank details require extra attention, or documents cannot be processed, you will see this reflected in the Points of attention.

Permissions and roles

Not everyone can view or handle the points of attention. This is structured based on the following roles:

• View: Back office, Management, Financial administration, External accountant
• Handle: Management, Financial administration, External accountant

Access to Points of attention

To access:

• click on the PO Box icon in the navigation bar
• then, in the now-opened screen, view all matters that require your attention under Needs attention.

Points of attention

Review these matters carefully and handle them after you have reviewed them. Take action where necessary so that your list of attention points always indicates what you still need to do to keep your administration in order.

TIP!

Challenge yourself to bring down the counter position of the attention points to '0'.

Below you will find an explanation of the different types of points of attention.

Spam

Here you will find emails and documents that have been marked as spam by you or the back office.

Restore: Is an important document accidentally included? You can manually move documents from this folder back to the Digital mail so that they are included in the back office workflow.

For a detailed description of the Spam folder see article Spam.

Digital mail

This list contains documents submitted to Yuki from an external source (such as emails to your Yuki email address, Dropbox, Google Drive, or Peppol). Documents you have scanned or uploaded yourself are not included here.

Action: Check the list for 'suspicious providers' to prevent incorrect documents from ending up in your administration.

No issues? Mark all documents as read.

Found a suspicious document? Send a question to the back office so they can take action.

For a detailed description of documents submitted via an external source, see article Digital mail.

Not processed

Sometimes the back office is unable to process certain documents or bank files. This occurs, for example, with a poor or illegible scan, a duplicate, a document belonging to a different administration, or an unknown bank file.

If the back office encounters such a document or file, it is marked as not processed.

Action: Review the documents in this list. Determine whether the document needs to be resubmitted (and improved). You do not need to resend documents that were rightly rejected (such as duplicates).

Select the documents and process the list regularly.

For a detailed description of the unprocessed documents, see article Files not processed.

Bank

Within this point of attention, three specific issues are identified:

• Bank accounts for which no transactions have been received for at least one month.
• Bank accounts for which transactions are missing (missing statement or incomplete export).
• Bank accounts for which the opening balance is missing (causing the closing balance to be incorrect).

Action: Provide the missing bank information or statements. As soon as the back office has processed this, the notifications will disappear automatically.

For a detailed description of the bank's completeness, see article Completeness of bank.

Unclear transactions

Here you see documents and bank transactions that have been temporarily posted to GL account '23020 Unclear transactions' because the back office does not know how to process them.

Action: As soon as you provide an explanation or as soon as the back office asks a specific question, the relevant document or bank transaction will disappear from this overview.

For a detailed description of the unclear transactions see article Status of unclear transactions.

Missing invoices

Yuki analyzes your bank transactions and credit card payments. If a payment is found for which the corresponding purchase or sales invoice is missing, it will appear here. Sometimes Yuki immediately suggests a possible corresponding invoice.

Action: Locate the missing invoice and upload it to the administration to match the payment.

For a detailed description of the completeness of the purchase and sale see article Missing invoices.