Status of unclear transactions

If it is not clear to the back office how a document or bank transaction should be recorded it will be temporarily recorded on GL account 'Unclear transactions'. 

Only a user with the 'Management', Financial administration' or 'External accountant' role can settle the status of unclear transactions report.

Click on the PO Box icon in the navigation bar and then, in the now-opened screen, click on Unclear transactions.  

The following screen is opened:

Actions

In this overview you can specify what should happen with the document or the bank transaction by clicking on the icon with the pencil. 

Document actions

Depending on the document type the following menu with actions is opened:

There are different possibilities:

• Record manually. If you choose 'Record manualy' you can process the document yourself by selecting the correct corresponding GL account. 
• Give explanation. If it is not possible to record the document manually you can choose to provide an explanation. The back office will then take a look at the document again.
  
  

Banktransaction actions

Depending on the bank transaction (withdrawal from or deposit on bank account) the following menu with actions is opened:

There are different possibilities:

• Payment to supplier. Record the payment directly on the relevant creditor.
  
  
  
• Refund to customer. Record the refund directly on the relevant debtor.
  
  
  
• Private withdrawal. This option is used for the deposits to the bank account of the owner of the company. On the basis of the legal form the transaction will be recorded differently. With an unincorporated enterprise the transaction will be recorded on a private account, with an incorporated enterprise this will be recorded on a current account (CA).
  
  
  
• Record directly in costs. It can always occur that specific costs with deductible VAT have to be recorded direcrly from the bank transaction (so an invoice/receipt won't be submitted).
  
  
  
• Give explanation. If it is not possible to record a bank transaction, you can choose to give an explanation. The back office will take a look at the bank transaction again.
  
  

Handle question

When you have gone through the status of unclear transactions report from a question sent by the back office and have taken the necessary actions you can switch back to the original question that contained the report by clicking the black cross in the upper right of the report.