Status of unclear transactions

When the back office is unsure how to post a document or bank transaction, they place it (temporarily) in the GL account “23020 Unclear transactions.” In this article, you'll learn how to review and handle these unclear items.

Access and roles

Only users with the Management, Financial administration, or External accountant role can view and handle the ‘Status of Unclear transactions’ report.

Access to Unclear transactions

To access:

• click on the PO Box icon in the navigation bar
• then, in the now-opened screen, under Needs attention click on Unclear transactions.

Unclear transactions report

This screen shows the details of all unclear transactions.

Available user actions

From this report a user can:

• take action on the unclear transaction(s)

• respond to the back office question.

Take action on unclear transaction(s)

To take action on an unclear transaction, click on the pencil icon to specify what should be done with the document or bank transaction.

Document

Depending on the document type, the following menu of available actions will open:

Available actions:

• Record manually: Select the correct GL account yourself to process the document immediately.
• Give explanation: If you are unable to post the document yourself, enter an explanation the back office. They will review the document again using the information you provided.
  
  

Bank transaction

Depending on the bank transaction (debit or credit), the following menu of available actions will open:

Availabe actions:

• Payment to supplier: Post the payment directly on the relevant creditor.
  
  
  
• Refund to customer: Post the refund directly on the relevant debtor.
  
  
  
• Private deposit/withdrawal: Used for transactions to and from the bank account from the owner of the company. The exact entry depends on the legal form:

• Without legal personality (e.g., sole proprietorship): posted to the private account.

• With legal personality (e.g., BV): posted to the current account (RC).
  
  
  

• Record directly in costs: Use this for expenses (including VAT) that can be recorded directly from your bank account, meaning no separate receipt or invoice is required.
  
  
  

• Give explanation: Please provide a clear explanation if you are unable to post the transaction. The back office will review the transaction again.
  
  
  

Respond to back office question

Have you assigned an action to all unclear transactions in the report? To notify the back office:

• click on the black cross (in the top-right corner of the report) to return to the original question from the back office
• type your response or status update in the text field
• click on Send.

TIP!

Would you like another user within your domain to review the unclear transactions? You can easily forward the received report to a colleague using the ‘Forward’ button.