All screenshots in the article were taken in the Dutch version of Yuki.

In the event of loss or theft of the mobile phone or if the user has forgotten his or her mobile phone, a user with the 'Management' role can disable two-factor authentication again for any user in the domain via the Password button in the respective user's address card. 

The following screen is opened:

Under Disable two-factor authentication, click the Disable button.

An email will now be sent to the user's email address (login name). This email contains a link that allows the user to disable the two-factor authentication.


Within 15 minutes of receiving the e-mail, the user must click on this link.

The user can always re-enable two-factor authentication in Yuki via his or her own own address card.

For a detailed description of how to enable two-factor authentication, see article Enable two-factor authentication (2FA) in Yuki.