Lost access to Authenticator

Modified on Wed, 15 Nov 2023 at 10:12 AM

If, for example, you have lost access to your Authenticator due to loss or theft, you can disable your two-factor authentication via the login screen in Yuki.


Log in to Yuki with your email address (login name) and password.


The following screen is opened:



Click Lost access to Authenticator? The following screen is opened:



Enter the email address you use to log in to Yuki. To this email address, the email will be sent which will allow you to disable your two-factor authentication via a link.


Click the Next button. The following screen is opened:



From the e-mail in your mailbox, now click on the link to disable your two-factor authentication. 



ATTENTION!

You must click on this link within 15 minutes of receiving the email.


You can always re-enable two-factor authentication in Yuki via your own contact card.


For a detailed description of how to enable two-factor authentication, see article Enable two-factor authentication (2FA) in Yuki.


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