Send new password to user

Modified on Wed, 15 Nov 2023 at 11:02 AM

A user with the 'Management' role in the domain can send a new password for another user (colleague) in the domain.

In fact, no new password is sent but an email with a link that allows the user to enter his or her new password. 

In the opened address card of the user (colleague) to whom the e-mail with the link is to be sent, click on the Password button.

The following screen is opened:

Click on the Reset password button. The following screen is opened:

An email with a link will now be sent to the email address (login name) of the user (colleague).  After clicking on this link, a screen will open where the user can enter and confirm his or her new password.


The user must click on the link within 12 hours of receiving this email. 

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