Reasons blocking automatic sending of reminders and demands for payment

The Yuki reminder and demand for payment service helps you receive your money from your customers faster. Through a well-timed and careful process of reminders and demands for payments, your invoices are brought to your customers' attention more often in a customer-friendly way. The dunning process is largely monitored and automated by Yuki and requires no direct user actions.

This service also allows you to block automatic sending of reminders and demands for payment letters to one or more customers.

Access to Reminder and demand for payment service

All settings for the Reminder and demand for payment service are centralized within your domain and divided into logical categories.

To access these settings:

• click on the Settings icon in the navigation bar
• in the now-opened screen click on Reminder settings
• then click on the Automated reminders tab.
  
  

Reasons for blocking

• The customer does not have an email address.
• The customer is blocked from receiving automatically sent letters.
• The invoice is too old. Invoices that are already older than 90 days when the reminder and demand for payment service is activated are skipped.
• The invoice is in the overview ‘To be collected’.
• The invoice is in the ‘Payments in transit’ overview.
• The invoice is in the overview ‘Reverted’.
• A manual or automatic reminder has already been sent for the invoice within the last seven days.
• The invoice has been created post factum. This means that the date the invoice was created is after the due date.