Cause of bank inconsistency: transaction lines incorrectly marked as duplicates

Disclaimer

All screenshots in the article were taken in the Dutch version of Yuki.

When importing transaction lines, Yuki looks at the last date transaction lines were imported. Offered transaction lines before the last date are no longer processed by Yuki and marked as duplicates.

Example

Transaction lines were imported into Yuki on July 15, 16 and 17. On July 19, transaction lines are imported from July 15 to July 18, Yuki now automatically skips the July 15 and 16 transaction lines.  

Search for bank inconsistency

The first thing you do is to search which lines are marked as duplicate by Yuki. You can use two ways to do this:

• from the statement
• From the bank.

From the statement

Open the statement where the closing balances are the first to be spaced out. If it says There are one or more statement lines not imported because they were already imported earlier, there are lines from the statement not processed and marked as duplicate.

Click on Click here for more information. An overview will open with lines that Yuki has marked as duplicate.

From the bank

Hover your mouse over the Bank icon in the navigation bar, then click on Electronic statements. In the now-opened screen, click on the Duplicate lines button.

The following screen is opened:

Then select the appropriate period and bank account corresponding to the bank inconsistency. 

Action to be taken

To resolve the bank inconsistency, the lines incorrectly marked as duplicates must be reset. 

You first need to determine which transaction lines were incorrectly marked as duplicates by Yuki:

• open an additional tab in the browser by right-clicking in the opened tab and then selecting 'Duplicate Tab'
• on this tab, open the same domain containing the bank account statement lines. To do this, click on the name of the bank account in question and then open the statement view in the now opened screent
• then go to period in which the closing balances are the first to diverge.

In the first tab, find the transaction lines marked as duplicate using one of the methods described above. You check for missing transaction lines in the bank marked as duplicate by comparing the two tabs. 

If a transaction line is missing in the bank, open the corresponding statement line. 

The following screen is opened:

Click on the Import button.

ATTENTION!

Click on the red triangle with the exclamation mark at the top left of the screen to have the bank inconsistency recalculated. 

The bank inconsistency is now resolved!