Unclear transactions

Disclaimer

All screenshots in the article were taken in the Dutch version of Yuki.

All bank transactions uploaded to Yuki end up in the 'Bank transactions to be processed' workflow. There can be three situations for the processing of bank transactions

• IDR has recognised the bank transaction and suggests a match with a payment
• IDR has recognised the bank transaction but cannot suggests a direct match with a payment
• IDR did not recognise the bank transaction, so the transaction must be processed manually.

This article describes the third situation.

The Unclear transactions action is used if you want to ask questions about the bank transaction to the customer. With this action, the bank transaction is posted to the general ledger account '23020 Unclear transactions'. The customer can immediately see the entries on this general ledger account in his or her list of points of attention.

However, as soon as an explanation has been given by the customer or a question has been asked by the back office, the bank transaction disappears from the list of points of attention for the customer.

Only a user with the 'Back office' role in a domain can process bank transactions in the 'Bank transactions to be processed' workflow.

To start processing bank transactions, open the domain. The Back office workflow screen always opens by default. In this screen, click on the Bank tile to open the Bank transactions to be processed workflow.

In the now-opened screen, click on the > in front of a bank transaction line. You will see the following screen when you click on the Unclear transactions action:

You can then click on the Completed button, which will show the next transaction in the workflow.