My 6-digit code isn't being accepted. What should I do?

Are you entering the correct 6-digit code, but it isn’t being accepted?

• Check the settings on your phone. The date and time on your cell phone may not be set to “Automatic.”
• Make sure you’re using the correct 6-digit code in the Authenticator app. Each environment is listed separately in your Authenticator app.
• A 6-digit code is valid for 30 seconds.

If the 6-digit code isn’t accepted, you can click on Try another way on the login screen (after entering your email address).

Here, you can choose how you’d like to log in without the Authenticator app: via an SMS code or a backup code.

If you’re still unable to log in after this, please contact the Support team at support@yuki.nl.