Knab accounting link failure

Update 10-10-2025 (updated at 16:30):

Unfortunately, Knab did not include the savings accounts in the files. As a result, these transactions are still missing from the administrations with a Knab savings account. This issue is currently being addressed. Should we have an update, we will include it in this article. Once a solution is found, you will also receive an email notification.

The solution for the checking accounts has been successful. The workflow can be completed, and the corresponding invoices can be matched, if this hasn't already been done. If you encounter an inconsistency, please refer to the update from 08-10-2025 to see what actions you should take. If you need further assistance, please feel free to contact the Yuki Support Team, and they will be happy to help.

Update 09-10-2025:

We are currently working on the solution outlined below. Unfortunately, some of the imported files contain an error message. We will remove these files and replace them with new imports. We kindly request that you refrain from taking any action at this time.

Update 08-10-2025: 

From August 16th to September 16th, there was an issue with the accounting integration with Knab Bank. Due to a malfunction at Knab, we were unable to import files into Yuki for an extended period. Although the accounting integration was eventually restored, there were still missing transactions. We now have a solution for these missing transactions.

The solution

We have chosen to delete the files provided by Knab for that specific period and will deliver a complete file with all transactions this week.

Self-uploaded statements cannot be deleted

We advised against taking any actions during the Knab issue. However, we understand there may have been situations where it was necessary to upload a bank file into Yuki. We cannot delete these uploaded statements, nor can PDF statements. We can only delete the bank files received from Knab during the issue period, not the uploaded statements.

What Does the Solution Mean for You?

We will clarify three situations below:

• You did not upload bank files during the issue.
  
  

In this case, we will delete all files provided by Knab and import the correct files. This means previously booked transactions from these files will be deleted, and you will need to rebook the missing period. While we trust in good automation, some transactions may not be automatically processed after our import or may need to be rematched to the corresponding invoices. We understand this brings extra work, especially in a busy period.

• You uploaded bank files during the issue, but not for the entire period from August 16th to September 16th.

We cannot delete the files that were uploaded. This means you will have duplicate transactions with the solution, leading to inconsistencies. We recommend deleting the self-uploaded files so that any duplicates are also removed. If you need assistance, please contact the Yuki Support team, and they will help you further.

It is possible that some transactions, after our import, may not be automatically processed and therefore need to be rebooked or rematched to the corresponding invoices. We understand this brings extra work, especially in a busy period.

• You uploaded bank files for the entire period from August 16th to September 16th.

We cannot delete the files that were uploaded. This means you will have duplicate transactions with the solution, leading to inconsistencies. We recommend removing the file imported by Yuki.

Since the transactions have already been booked, we expect the inconsistencies to be resolved by removing the unnecessary statement(s). If you need assistance, please contact the Yuki Support team, and they will help you further.

We understand this is not an ideal situation in a VAT month. We have thoroughly considered what would result in the fewest consequences and the least work. If we had chosen not to delete the statements, it would likely result in many inconsistencies, which could be more challenging and time-consuming to resolve.

If you experience any problems, please let us know via support@yuki.nl. We are happy to assist you.

Update 07-10-2025:
We appear to have a solution for the missing transaction from Knab. We are currently investigating this further from our side. We expect to retrieve the missing transactions either this week or next. 

Update 29-09-2025: 

Unfortunately, the situation remains unchanged. The bank connection is functioning, but there is still no solution for the missing transactions from August 16th to September 16th. Knab conducted a test, but it contained errors. We have provided feedback, and Knab is now continuing to address this issue.

Update 22-09-2025:

We have not yet received a solution from Knab regarding the missing transactions. Once we have it, we will inform you through this article.

Update 18-09-2025: 
Today's import was successful. Transactions for 17-09-2025 have been imported. Starting tomorrow, this process will be automatic again.

Knab is currently seeking a solution for the missing transactions from 16-08- to 16-09. We expect to hear more from the bank tomorrow.

Update 17-09-2025:
We would like to update you on the recent situation concerning this issue. The bank has implemented a solution, but unfortunately, this happened after today's files were already created. We'll have to wait for the new files expected tomorrow, which we will check first. If everything is correct, we will resume importing them.

For the missing statements due to this issue, a solution from Knab is still pending. They are currently working on it.

Update 09-09-2025: 
We would like to keep you informed. Currently, we have no new updates. Knab is still working on resolving this

Update 05-09-2025:

We are not importing Knab statements due to inconsistencies and to prevent further issues with the financial bookkeeping.

Since 19-08-2025, Knab has been experiencing an outage that causes export files to be imported incorrectly. As a result, we are not importing Knab statements and the Knab connection is currently unavailable.

As of today, it is also no longer possible to manually export MT940 files from Knab, as these contain unreliable and incorrect information

Impact for Yuki users with a Knab account

• Transactions cannot be retrieved via the connection.
• Domains with a Knab account are therefore missing transactions, which may lead to inconsistencies.
• For domains using Automatic Reminders: since transactions are not being retrieved, payments cannot be matched. As a result, invoices may incorrectly remain marked as unpaid.

What should I do as an accountant?

• Please note that administrations with a Knab bank link are incomplete.
• You cannot disable Automated reminders yourself. Therefore, inform the entrepreneurs (with the Management role) in your domains that they need to temporarily disable it.
• Please await further communication from us; there is currently no alternative way to securely import bank transactions.

What should I do as an enrtrepreneur?

• If you are using Automated reminders, we strongly recommend disabling it temporarily to prevent unwarranted payment reminders from being sent to customers.
• Only entrepreneurs with the Management role can adjust this.
• See the image below for an explanation on how to disable Automated reminders.
  
  

You get here by clicking on Settings in the navigation bar and choosing Reminder settings under Sales.

Advice

We advise you not to take any further action until we provide an update.

If your domain uses Automatic Reminders, we recommend temporarily disabling this functionality to avoid sending incorrect payment reminders to customers.

Previous updates:
Update 02-09-2025: 

Unfortunately, the situation is still the same as yesterday. As soon as there is a new update, we will let you know.

Update 01-09-2025: 

Unfortunately, the job to remove the erroneous files has not yet worked properly. We are investigating this further and will fix it as soon as possible.

In addition, the files provided by the Knab still appear to be incorrect. We are in discussion with the Knab to get the files correct. 

Update 29-08-2025 1:00 pm: 

The job to remove the incorrect files will be started. 

Update 29-08-2025:

We have found the fix and the Knab is currently working to resolve it.

The job for removing the erroneous files will continue. This one was not quite completed yet. 

We will update again once the missing transactions are sent to the domains.

Update 28-08-2025:

Unfortunately, the files are not yet being submitted properly by the Knab. We are investigating this further with the Knab.

For the files that are in the workflow and give an error message we are going to run a job so that they are removed from the domains.

You can still manually download an MT940 from the Knab and manually upload it into Yuki. If the automatic run goes well again, the duplicate recognition will do its job.

Update 27-08-2025:

Unfortunately, there is still no solution for unzipping the file from the Knab. We are still striving to re-import all missing transactions (from the glitch).

When you have a Knab link in the administration, you will see that the bank is not up to date. If you don't want/can't wait for this issue to be resolved, you can always manually request an MT940 from the bank and upload it in Yuki.

Update 26-08-2025:

It is possible that the missing statement is in the domain workflow and you are getting an error message. Knab has indicated that the data they sent us may be incorrect. We are investigating this further with Knab. When we have a solution for this, we will let you know via this article.

Update 25-08-2025: 

Knab was able to resolve the problem on their end, and the outage has been fixed. We are currently retrieving the missing transactions. However, it may take some time before these transactions are visible in the administrations.