Knab accounting link failure

There is currently a failure in the Knab accounting link, with August 19 being the first day that transactions were not submitted by Knab.

Our team is actively investigating and resolving this glitch. 

As the investigation is ongoing, we cannot confirm at this time whether the transactions will be submitted retroactively. We will provide more information on this later.

If you wish, you can manually download MT940 files for the missing data from your banking environment and upload them into the administration in Yuki. 

We will keep updates in this article. As soon as the failure is resolved, we will report it here as well.

Thank you for your patience and understanding.

Update 29-08-2025:

We have found the fix and the Knab is currently working to resolve it.

The job for removing the erroneous files will continue. This one was not quite completed yet. 

We will update again once the missing transactions are sent to the domains.

Update 28-08-2025:

Unfortunately, the files are not yet being submitted properly by the Knab. We are investigating this further with the Knab.

For the files that are in the workflow and give an error message we are going to run a job so that they are removed from the domains.

You can still manually download an MT940 from the Knab and manually upload it into Yuki. If the automatic run goes well again, the duplicate recognition will do its job.

Update 27-08-2025:

Unfortunately, there is still no solution for unzipping the file from the Knab. We are still striving to re-import all missing transactions (from the glitch).

When you have a Knab link in the administration, you will see that the bank is not up to date. If you don't want/can't wait for this issue to be resolved, you can always manually request an MT940 from the bank and upload it in Yuki.

Update 26-08-2025:

It is possible that the missing statement is in the domain workflow and you are getting an error message. Knab has indicated that the data they sent us may be incorrect. We are investigating this further with Knab. When we have a solution for this, we will let you know via this article.

Update 25-08-2025: 

Knab was able to resolve the problem on their end, and the outage has been fixed. We are currently retrieving the missing transactions. However, it may take some time before these transactions are visible in the administrations.