Cancel or reactivate contract for administration

Disclaimer

All screenshots in the article were taken in the Dutch version of Yuki.

The following users can cancel a contract:

• A domain owner with the "Management" role
  can cancel the contract for one or more administrations within the domain. This only applies if there are multiple administrations within the same domain.
  
  ATTENTION!
  If you want to cancel an administration and you receive a message that you do not have access to this functionality, you are not the "owner" of the domain. Please contact your administration office or accountant so they can arrange this for you.
  
  
• A user with the "Portal administrator" role (administration office or accountant)
  can cancel the contract for the entire domain or one or more administrations within the domain.

Payment obligation

When you cancel the contract of an administration, you will continue to pay for that administration until the end of the current month. Yuki can still process transactions during this month.

Cancelled administration status

After the contract expires, Yuki automatically changes the status of the canceled administration to 'Inactive'. An inactive administration remains visible in the overview of all administrations in the domain.

If the other administrations in the domain remain active, the data in the inactive administration can still be viewed. However, it will no longer be possible to process data in this administration.

Access to contract

To access:

• click on the Switch domain icon above the navigation bar
• click on My domain.
  OR
• click on the Settings icon in the navigation bar
  
  
• then, in the now-opened screen, in the Domain section click on Contracts.

Contract details overview

The domain contract details screen is always opened in the Active contracts view.

From this screen a user can:

• cancel the contract for an administration
• reactivate the contract for an administration.
  
  

Cancel administration contract

To cancel the contract of an administration:

• open the Active contracts view
• hover your mouse over the contract line of the corresponding administration
• click on the button with the three dots
• select the Cancel contract menu option from the dropdown menu.
  
  
  The following message appears on the screen:
  
  
  
• select the checkbox I agree, I would like to cancel the contract for administration ‘Yuki Training’ starting next month and understand the consequences
• then click on the Deactivate button to actually cancel the contract.
  
  

Reactivate administration contract

To reactivate the contract of an administration:

• open the Inactive contracts view
• hover your mouse over the contract line of the administration whose contract has been cancelled
• click on the button with the three dots
• select the Reactivate contract menu option from the dropdown menu.
  
  
  
• select the checkbox I agree, I would like to reactivate the contract for administration 'Yuki Training' immediately, and understand the consequences
• then click on the Reactivate contract button to actually reactivate the contract.